MesuresKPMG-EN

New version of Loto-Québec Retailers' Code of Conduct

In August 2011, Loto-Québec published the new version of its Retailers' Code of Conduct to raise awareness at points of sale regarding the required commitment to integrity, respect and social responsibility.

See the New Measures tab for more information.

Formule groupe - The last of 35 measures recommended in KPMG's report has been implemented

On November 22, 2010, Loto-Québec officially launched Formule groupe, the new way to play lotteries as a group. This new concept now enables consumers of group lotteries to be more independent, as each member of the group holds his own ticket.

Formule groupe is the last of 35 improvements recommended by KPMG as part of its mandate to examine prize payout procedures and propose appropriate improvements.

Consult New Measures for more information on this new feature.

As of this July 1, watch Loto-Québec draws exclusively in the Video Zone

For many years, Loto-Québec draws have been televised at the end of the broadcast day on the TVA network. However, as of this July 1, these draws will now be shown exclusively in the Video Zone.

As part of our commitment to transparency and accessibility, in summer 2009, Loto-Québec launched the Video Zone, featuring full footage of our latest tumbler draws on the Loto-Québec website.

As an Internet user, you can now watch the draws whenever convenient - as if you were really in the studio! In the Video Zone, you can watch:

The last five tumbler draws
Roue de fortune chez vous clips from the current season
Draw footage in either high or low resolution

You can even send a Video Zone link to a friend!

Always ready to provide our clients with innovative new services, Loto-Québec is proud to offer this accessible and easy-to-use platform.

Follow-up on current realizations

Most of the measures related to KPMG report recommendations have already been implemented or are in process.

Click on the Current realizations tab for more information.

Watch Loto-Québec draws in the Video Zone. It's just like being there!

It is now possible to view Loto-Québec draws whenever you want! Visit the new Video Zone at lotoquebec.com/video to see full coverage of recent tumbler draw and the Roue de fortune chez vous capsules of the current season.

This new system for watching draws online was set up to maximise your accessibility to results.

Thanks to Loto-Québec's new Video Zone,you can watch all recent tumbler-based lottery draws as if you were in the studio when they took place.

Get watching at lotoquebec.com/video!

Report on the status of prize claims for instant lotteries currently on the market

Loto-Québec has been publishing and updating a report on the status of prize claims for instant lotteries currently on the market. For each instant lottery marketed, consumers may therefore find out the total number of prizes and their amounts as well as the number of prizes remaining to be won.

For more information, see the Report on the status of prize claims for instant lotteries currently on the market on Loto-Québec's lottery website.

Follow-up on current realizations

Most of the measures related to KPMG report recommendations have already been implemented or are in process. All will be in effect by April 2009.

Click on the Current Realizations tab for more information.

Welcome to the new "Consumers Come First!" section of Loto-Québec's website

This section was prepared to keep you informed on the implementation status of the 35 recommendations in the KPMG report that relate to lottery prize payment procedures.

The integrity of our operations has always been a core value at Loto-Québec. We are extremely vigilant on this regard.

Consequently, Loto-Québec reacted promptly when, in October 2006, the media revealed that Ontario retailers had a higher rate of lottery wins than other players.

While an analysis of the situation in Québec confirmed that there was no statistical reason to believe that Loto-Québec retailers won more frequently than other lottery players, the Corporation wanted to ensure that the risks associated with lottery prize payment procedures were reduced to a minimum. To this end, Loto-Québec mandated external consulting firm KPMG to evaluate its methodology for ensuring that the right prize is paid to the right person.

Last April 30^th, Loto-Québec presented the media its positive statement of realizations related to the 35 recommendations of the October 2007 KPMG report. It was equally important for us to share this information with all consumers.

I invite you to browse through this new section of our website where you will find further information about the implementation of new procedures for prize payment to lottery winners. This information will be updated as work proceeds.

Finally, I would like to take this occasion to thank you for the confidence you have shown us for the last 37 years and to wish you a pleasant visit!

Alain Cousineau
President and Chief Executive Officer of Loto-Québec