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  • To Get Help
  • When Gambling Becomes
    an Addiction
  • Find a Help Centre in your Area

Do you feel unable to control your gaming behaviour?

Would you like to help someone close to you overcome a gaming addiction?

In this section, you will find resources that will help you or someone dear to you overcome an addiction. You can also consult the Help centres in your area section on our Web site to find the centre nearest you.

Overcoming the Isolation

If you feel you need help with your gambling behaviour, call 1 866 SOS‑JEUX (1 866 767‑5389).

The help line’s goal is to lend a caring ear and provide useful information to help break the cycle of dependence on games of chance and gambling. This service is provided by the Information and Referral Centre of Greater Montréal, which will direct you to the appropriate agency nearest you for help, anywhere in Québec.

Self-help Manual

A self-help manual entitled Gambling Should Remain a Game [PDF Format, 424 KB - Help] along with a section for spouses or family members [PDF Format, 581 KB - Help] are available to guide you through this process.

Self-exclusion Program

The self-exclusion program: Players can request, on a voluntary and confidential basis, to be denied access to Québec's casinos and gaming halls for a predetermined period ranging from 3 months to 5 years.

Anyone can register by simply following these simple steps:

• Stop by the casino’s or gaming hall's customer service counter and mention that you are interested in the self‑exclusion program.
• A qualified representative will assist you in filling out the self‑exclusion request form.
• You will need to present a valid photo ID (driver’s permit, Medicare card, etc.).
• Your photo will be taken at the same time for identification purposes.

It is not mandatory to go through a casino or a gaming hall, in order to self-exclude yourself. It is also possible to arrange for self-exclusion from the casinos or gaming halls at Loto-Québec's head office, at Loto‑Québec's office in Québec City and at certain treatment centres in the province. The centres are: La Maison Jean Lapointe in Montréal, Centre CASA in Saint-Augustin-de-Desmaures, Centre de réadaptation Ubald-Villeneuve in Beauport, Centre de réadaptation Domrémy Mauricie/Centre‑du‑Québec and Centre de santé et de services sociaux des Sommets.

Others Ressources

Association des joueurs anonymes (in French only)
(Mailing address only)
996, Avenue Louis-Fréchette
Québec, Québec G1S 3N6
Telephone: 418 871-0131
Email: info@ja-quebec.com

Gamblers Anonymous
Consult the telephone and meeting directory of your region.

What You Can Do to Help

Helping a loved one with a gambling problem is not an easy process, so it’s perfectly normal to be apprehensive. Here are a few tips to guide you in making that first contact with the person who has an addiction in order to talk about his or her problem.

• Raise the issue when you have time to listen and choose a place where you know you won’t be disturbed.
• Tell the person that you are taking this step because he or she is important to you and because you’re concerned.
• Be clear about the fact that you are not there to judge. Do not lecture.
• State your expectations clearly, e.g. "I would like you to consult...".
• Take the time to listen and allow the person to react to what you are saying,
  even if your statements provoke anger.
• Do not expect too much from yourself and do not hesitate to seek help for
  yourself if need be.
• Contact health professionals, such as your family doctor or the staff at your CLSC. You can also call the 1 866 SOS-JEUX (1 866 767 5389) Help Line.

Last update: July 2, 2009

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If gaming is no
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